Reach out to us
SapphireBet support is available to help with questions, account-related issues, technical concerns, or general feedback. Our team assists with deposits, withdrawals, verification checks and payment methods, and we offer English and French support where possible. We aim for prompt responses to urgent issues and can escalate complex cases to our payments or security teams. Contact us via live chat, phone or email, or use the in-site help centre for guides and FAQs.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat: immediate, email replies within a few hours) |
| General enquiries | [email protected] (email responses within 24 hours) |
| Affiliate enquiries | [email protected] (partner team replies within 48 hours) |
| Phone | +1 416 582 7391 (English and French) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Email Support
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, account username, and up-to-date contact details to avoid delays. Attach any relevant documents and we’ll respond as quickly as possible.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple requests like account questions or payment confirmations are usually handled faster, while complex issues such as detailed verification, disputed transactions, or technical investigations may take longer depending on their nature. We'll keep you updated on progress and provide an estimated timeframe when needed.
Feedback
Have feedback or suggestions for SapphireBet? We’d love to hear from you. Share ideas, report issues, or tell us which features you’d like to see, our team reviews every message carefully and uses input to improve the site, promotions, and overall user experience. Send your thoughts via the contact form or email [email protected] and we’ll follow up as soon as possible.