Privacy and Data Policy
This Privacy Policy explains how SapphireBet collects, uses and protects personal information when you create an account, play games, place bets or otherwise use our services in Canada. We are committed to safeguarding your privacy and to being clear about the information we collect, why we collect it and how you can manage it.
Types of data we collect
Personal data
When you register an account we collect personal information such as your full name, date of birth, residential address, email address, phone number and payment details. We also collect identity documents and verification information where required for KYC, anti-money laundering and age verification purposes.
Technical data
We collect device and connection details including IP address, device type, browser type, operating system, and log files. This technical data helps us keep the service secure, diagnose issues, and improve site performance on desktop and mobile.
Transactional and activity data
Transactional data includes deposits, withdrawals, wager history, game activity and account balance. We also record interactions with customer support and any responsible gambling tools you use, such as deposit limits or self-exclusion requests.
How we use your information
We use personal and technical information to operate your account, process payments, verify identity, manage security and fraud prevention, comply with legal obligations, and provide customer support. Transactional and activity data are used to administer bets and gaming activity, resolve disputes and support responsible gambling measures.
Data protection practices
We store information on secure servers and use industry-standard encryption and access controls to protect data in transit and at rest. Access to personal information is restricted to authorized staff and third-party providers who need the data to perform their services. We also maintain internal procedures to monitor and respond to security incidents.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login sessions, analyse site usage and deliver basic functionality. Some cookies are essential for the service to work, while others are used for analytics and performance. You can manage or block cookies through your browser settings, though that may affect site functionality.
User rights
Canadian users have rights to access personal information we hold, request correction of inaccurate data, and request deletion of certain information where retention is not required by law. You may also object to or restrict some processing and, where applicable, request data portability.
Access, correction and deletion
To exercise your privacy rights contact our privacy team at [email protected]. We will verify your identity before responding and will explain any limitations where information must be retained for legal, regulatory or fraud-prevention reasons.
Information sharing and third parties
We share personal information with service providers such as payment processors, identity verification services, game providers, analytics vendors and security partners. We may also disclose information to comply with legal requests or to protect the safety and legal rights of users and the service. Third parties are contractually bound to protect your data and use it only for their contracted purposes.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Material changes will be communicated via the account or by email where required. Continued use of the service after updates constitutes acceptance of the revised policy.