SapphireBet Casino Terms of Use
This page sets out the terms and conditions that govern your use of SapphireBet. It explains the relationship between us and our users, the rules that apply to accounts and activity on the platform, and the practical steps we take to keep the service secure and fair for Canadian players. By registering or using our services you agree to these terms, and we encourage you to read them carefully before depositing or placing bets.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Use a strong password and do not share login details. Notify us immediately if you suspect unauthorized access. We may suspend or close accounts where we reasonably suspect fraud, bonus abuse, or breaches of these terms. You may be asked for identity documents at any time to confirm your account information.
Verification and limits
Account verification is required before certain actions, such as large withdrawals or use of some payment methods. We may request government ID, proof of address, or payment method proof. Personal limits, including deposit and loss limits, can be set by you through responsible gambling tools or applied by us where appropriate.
Eligibility requirements
To use SapphireBet you must meet the legal gambling age in your province and be located in a jurisdiction where online gambling with our platform is permitted. Only one account is allowed per person, household, and payment method. Accounts may be refused or closed if eligibility cannot be confirmed.
Acceptable platform use
Use the site in a lawful and honest way. Prohibited conduct includes attempting to manipulate games, collude with other players, create multiple accounts to exploit promotions, or use automated software to place bets. We reserve the right to take action, including withholding winnings and closing accounts, if misuse is detected.
General bonus and promotion rules
Promotions, welcome offers, and free spins are subject to their specific terms and conditions as published with each promotion. Bonuses may carry wagering requirements, game contribution rules, maximum bet restrictions, and time limits. Only one welcome bonus is allowed per person. We reserve the right to refuse or reclaim bonuses in cases of suspected abuse.
Deposits and withdrawals
We support a range of payment methods suitable for Canadian players. Minimum deposit and withdrawal limits vary by method and are shown in the cashier - a common minimum deposit is CA$10. Withdrawal processing times depend on the payment provider and verification status. We may apply checks to withdrawals, including proof of identity and source of funds, and large payouts may be paid in instalments where necessary.
Dispute resolution
If you have a dispute, contact our support team so we can investigate. We aim to resolve issues promptly and fairly. If you remain dissatisfied, we will explain further escalation steps, which may include mediation or referral to an appropriate independent body where applicable.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the service after changes are posted constitutes acceptance of the updated terms. For questions, contact [email protected].