Responsible Gambling

At SapphireBet we take responsible gambling seriously. We want play to stay fun and under your control, so we provide clear tools, guidance and support to help you manage time and money spent on gambling. If you ever feel play is becoming a problem, we encourage you to use the available controls and reach out for help.

Player protection principles

We put player safety first by offering transparent account controls, clear information about risks, and prompt support when needed. Our approach focuses on preventing harm, promoting informed choices and responding quickly when a player requests assistance or limits.

Activity-control tools

You can manage your account activity with options designed to suit different needs. These tools are self-serve in your account settings and can be adjusted at any time unless a waiting period applies.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you can add to your account. Limits are configurable and take effect immediately or after a short processing period, depending on the selected level. If you need to lower a limit quickly, contact support and we will help implement the change.

Loss limits

Loss limits let you cap net losses over a given period. These limits help prevent chasing losses and provide a simple way to keep play within a budget. Choose a limit that feels comfortable and review it regularly.

Time limits and account breaks

Use session reminders and timed breaks to control the amount of time you spend playing. You can set session length reminders or request short account pauses ranging from 24 hours to several weeks. These breaks are designed to give you space and perspective when needed.

Self-exclusion

If you need a longer break, self-exclusion suspends your account for a period you choose, up to permanent exclusion. During self-exclusion you will not be able to access your account. We also offer help to close accounts on request and will provide information on re-entry procedures where applicable.

Signs of problematic behaviour

Watch for changes such as spending more time or money than intended, feeling unable to stop, borrowing to gamble, or neglecting work or family responsibilities. If you notice these signs in yourself or someone you care about, consider using limits, taking a break or seeking professional support.

Tips for maintaining control

Practical steps include setting deposit and loss limits, scheduling regular breaks, avoiding gambling when stressed or under the influence, and keeping gambling money separate from essentials. Check your activity history regularly to stay aware of time and spend.

Professional help and support organisations

If you need further assistance, contact your provincial problem gambling helpline or national services such as Gamblers Anonymous. Provincial services like ConnexOntario can provide local counselling and referral options. For immediate guidance, consult a qualified support organisation in your province.